Shipping policy

Shipping Policy Dulce Snacks

We do our best to get your order to you quickly and without any headaches. Here's everything you need to know about how shipping works.

Processing Time

Orders are processed within 1 to 3 business days, not including weekends and holidays. Once your order ships, you'll receive a confirmation email with tracking information. During busy periods, processing may take a little longer than usual.

Estimated Delivery Times

Once shipped, here's roughly when you can expect your order:

  • United States: 3 to 7 business days
  • Canada: 7 to 14 business days
  • International: 10 to 21 business days

These are estimates provided by the carrier and aren't guaranteed. Actual delivery times can vary based on your location and carrier volume.

Shipping Rates

Shipping costs are calculated at checkout based on your location. Free shipping promotions may be offered from time to time at our discretion.

Your Shipping Address

Please make sure your shipping address is complete and accurate before placing your order. We're not able to reroute packages once they've shipped, and we aren't responsible for orders delivered to an address that was entered incorrectly.

If a package gets returned to us because of an address issue, you may be responsible for the cost of reshipping.

Once Your Order Is Delivered

When a carrier marks your package as delivered, we consider the order fulfilled. We aren't able to take responsibility for packages that go missing or are stolen after a confirmed delivery. If that happens, we'd recommend contacting the carrier directly — they're usually the best starting point for tracking it down or filing a claim.

Delays

We ship things out on our end as quickly as we can, but once a package is with the carrier, it's out of our hands. We aren't responsible for delays caused by the carrier, weather, high-volume periods, or customs processing for international orders.

International Orders & Customs

We ship to select countries outside the US. If you're ordering internationally, please keep in mind that customs duties, import taxes, and any related fees are your responsibility. These charges aren't included in your order total and are determined by your country's customs authority.

If a package is refused or abandoned due to unpaid customs fees, it may not be eligible for a refund.

Split Shipments

Depending on product availability, items in your order may ship separately. If that happens, you'll receive separate tracking numbers for each shipment.

Questions?

If you have any questions about your order or shipment, reach out to us at DulceSnacks.co@gmail.com and we'll help sort things out.