Refund policy

Refund & Return Policy Dulce Snacks

We want every order to be something you're happy about. Here's what you need to know before you buy.

Food Items Are Final Sale

Since we sell food products, all sales are final once your order has been placed. We're not able to accept returns or exchanges, but we do stand behind the quality of what we send you.

Something Arrived Wrong or Damaged?

It happens, and we'll take care of it. Just reach out to us at [your email] within 48 hours of delivery with your order number and a photo of the issue. From there, we'll review it and work out the best solution — whether that's a replacement, store credit, or a refund.

Please note that requests sent after 48 hours or without photos may not be eligible for review.

Shipping & Delivery

Double-check your address before placing your order — once it's submitted, we're not able to reroute a package. If a carrier marks your order as delivered, we consider the order fulfilled on our end. For lost or stolen packages after delivery, we recommend reaching out directly to the carrier to open a claim.

We're also not responsible for delays caused by the carrier or weather.

International Orders

Customs duties and import fees are set by your country's government and are the buyer's responsibility. These aren't included in your order total and aren't something we can control or refund.

Need to Cancel or Change an Order?

Contact us right away. We can sometimes make changes before an order is processed, but once it's been sent to fulfillment, we're unable to make modifications.

Chargebacks & Disputes

If something goes wrong, please contact us first — we genuinely want to fix it. Filing a dispute with your bank before reaching out makes the process slower and more complicated for everyone.

Any chargeback filed on an order that was delivered as confirmed by the carrier will be formally disputed with the bank using our order and tracking records. We take fraud seriously and will respond to unjustified disputes accordingly.


Frequently Asked Questions :

Can I return a snack or candy item?

Unfortunately, no. Because we sell food products, all sales are final once your order is placed. We recommend reviewing your cart carefully before checking out.

What if something in my order arrived damaged or broken?

Send us an email at [your email] within 48 hours of delivery with your order number and a photo of the damage. We'll take a look and make it right — usually with a replacement, store credit, or refund depending on the situation.

I got the wrong item. What do I do?

Same process — email us within 48 hours with a photo and your order number and we'll sort it out quickly.

My tracking says delivered but I never got my package.

Once a carrier marks an order as delivered, it's considered fulfilled on our end. We'd recommend checking around your property, with a neighbor, or contacting your local post office. If you believe it was stolen, you can also file a claim directly with the carrier.

Can I cancel or change my order?

Possibly, if you reach out right away. Orders can sometimes be modified before they're processed, but once they're in fulfillment we're not able to make changes. The sooner you contact us, the better.

I'm ordering internationally. Are there any extra fees?

Customs duties and import taxes may apply depending on your country. These are set by your local government and aren't included in your order total — they'd be collected separately upon delivery.

I have a problem with my order. Should I dispute it with my bank?

We'd really appreciate it if you contacted us first. Most issues get resolved much faster that way. If a chargeback is filed on a delivered order without reaching out to us, we will dispute it with the bank using our order and delivery records.

How do I get in touch?

Email us at DulceSnacks.co@gmail.com  — we try to respond as quickly as possible and we're always happy to help.